What happens when you press 55 on a 999 call?
Call 999 from a mobile
If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Pressing 55 only works on mobiles and doesn't allow the police to track your location. If you don't press 55 your call will be ended.
When you dial 999, the first person you speak to is the Operator who will ask you which service you need. If you ask for an ambulance, you will be put through to your local ambulance service. An emergency call handler will then take the call and will ask you questions so that help can be arranged.
Step 1: Dial 999 - Your call will go through to a call centre and an operator will ask which service you need. The operator will connect you to a police call handler if they can hear suspicious noises and do not get a response.
The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.
Alexa calling doesn't support calls to the following types of numbers: Emergency service numbers (for example "999") Premium-rate numbers. Three-digit numbers / abbreviated dial codes (for example "211")
If you hang up without saying anything, a dispatcher will call back to confirm that there is no emergency. If you don't answer, a police officer will be sent to your location to confirm that you are okay.
However, calls to 911 on phones without active service do not deliver the caller's location to the 911 call center, and the call center cannot call these phones back to find out the caller's location or the nature of the emergency. If disconnected, the 911 center has no way to call back the caller.
Making a silent call to 911 can get callers the specific public safety services they need and can address dangerous situations or help emergency callers with disabilities.
Initially, you will be asked four questions: Is the patient is breathing? What address are you calling from? What number are you calling from? (so we can call you back if you get cut off)
Your call is being connected. ' An operator will answer your call and ask whether you need Police, Fire or Ambulance, and they will then connect you to the appropriate emergency service once you have confirmed the state and town or suburb that you are calling from.
What crimes can you call 999 for?
“The 999 line should be used when there is a crime in progress or a threat to life. In those situations, seconds could mean the difference between officers catching a suspect at the scene or them getting away and ultimately life or death."
If you're unable to speak to the Triple Zero (000) operator
Fire? Ambulance?' the call is transferred to an interactive voice response (IVR). The IVR asks you to press '55' if you require emergency help.
Mutism is typically understood as a person's inability to speak, and commonly observed by their family members, caregivers, teachers, doctors or speech and language pathologists.
It is a situation nobody wants to find themselves in, but if you are ever in danger and cannot speak to phone the police, it is still possible to summon help. Calling 999 and coughing or tapping in 55 on the keypad will signal to the call operator that you are in danger, allowing them to send officers to your location.
For people who are Deaf, hard of hearing or have a speech difficulty. Call Triple Zero 000 with TTY or Speak and Listen. Your call gets answered fast. TTY users call 106.
If you text to 911, dispatchers will ask if they can call you. Location is not as accurate with text as it is with a call. Be sure to text your exact address. A text or data plan is required to use Text-to-911.
a. All 9-1-1 hang-ups from landlines shall be called back by a call taker. The call taker will attempt to contact the caller once, if necessary, and determine the nature of the incident and an accurate location for the appropriate public safety response.
Alexa attempts to call and text your emergency contact when you or someone in your house says, "Alexa, call for help." Alexa attempts to call and text your emergency contact when you or someone in your house says, "Alexa, call for help."
Nest Aware's Emergency Calling connects you to the 911 call center closest to your home, based on the home address you enter in the Google Home app . This lets you quickly contact your local emergency services no matter where you are, even if you're far away from home.
But will Alexa dial 911 for you in an emergency? You can't ask Alexa to dial 911 or other emergency services directly, unless you have an Echo Connect hooked up to a landline phone. You can, however, set up a personal emergency contact, and turn on Alexa Guard for home security.
What happens if I dial 55 on my phone?
If you press 55, they will be notified and transfer the call to the police. If you don't press 55, the call will be terminated. Pressing 55 does not allow police to track your location.
These further actions include whispering, coughing, tapping the phone or dialling 55. This ensures that rather than mistaking the silent call for a prank call, a misdial or an accidental call, the emergency call handlers know to get the police out to you immediately.
You can't easily block calls to emergency services. You could get a phone like below and cover/disabled the numeric pad.
Our organisations works to achieve targets of: Category one: these will need to be responded to in an average time of seven minutes. Category two: these will need to be responded to in an average time of 18 minutes. Category three: these will be responded to at least nine out of 10 times within 120 minutes.
References
- https://911.gov/issues/costs-and-funding
- https://www.qld.gov.au/emergency/emergencies-services/assistance/what-happens-triple-zero
- https://www.theguardian.com/business/2022/aug/12/listening-in-can-call-centres-hear-you-when-youre-on-hold
- https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs
- https://www.seekonk-ma.gov/public-safety-communications/pages/911-silent-call-procedure
- https://www.smchealth.org/sites/main/files/file-attachments/ems_ops10_death_in_field_2_2012.pdf
- https://www.douglascountyks.org/depts/emergency-communications-911/faq/when-i-call-911-why-do-i-get-asked-hold
- https://www.police.nsw.gov.au/__data/assets/pdf_file/0007/271654/Using_the_National_Relay_Service_to_Call_Triple_000_in_an_Emergency_8.pdf
- https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=G6WYZPF5XKHNBZKA
- https://www.amazon.com/gp/help/customer/display.html?nodeId=G6WYZPF5XKHNBZKA
- https://www.cheshirefire.gov.uk/public-safety/campaigns/awareness-campaigns/deaf-awareness-week/smoke-alarms-for-deaf-and-hard-of-hearing-people
- https://www.weather.gov/wrn/dhh-safety
- https://www.insider.com/how-to-call-for-help-if-you-cant-talk-2018-12
- https://www.emergencyphysicians.org/article/er101/when---and-when-not---to-call-an-ambulance
- https://www.londonambulance.nhs.uk/about-us/how-we-are-doing/meeting-our-targets/
- https://www.nct911.org/how-location-works-for-911/
- https://www.quora.com/What-happens-if-911-gets-a-call-and-theres-nobody-talking
- https://www.ecomm911.ca/911-dispatch/tips-and-info/
- http://disabilityinfosa.co.za/hearing-impairments/assistive-devices-equipment/alerting-devices/
- https://www.helpingmehear.com/hearing-loss-articles/what-percentage-of-hearing-loss-is-legally-deaf/
- https://www.iaccessibility.com/apps/deaf/
- https://www.victoriatx.gov/384/911-Dos-Donts
- https://www.acma.gov.au/emergency-calls
- https://www.theguardian.com/notesandqueries/query/0,5753,-2357,00.html
- https://www.fcc.gov/consumers/guides/what-you-need-know-about-text-911
- https://www.nad.org/resources/technology/access-to-911-emergency-services/
- https://shortyawards.com/4th-socialgood/deaf-911
- http://www.cdhh.ri.gov/documents/epcap/Police%20Video7%20-%20Handcuffing%20(Trancript).pdf
- https://www.carexm.com/can-emergency-services-track-your-phone/
- https://ccesd1.com/hospital-or-ambulance
- https://www.expertreviews.co.uk/mobile-phones/1401948/emergency-calls-from-mobiles-can-now-be-tracked-to-30-metres
- https://www.unitekemt.com/blog/most-common-ems-emergencies-for-emts-and-paramedics/
- https://www.fcva.us/departments/public-safety-communications/do-s-and-don-ts-of-911
- https://www.masslive.com/news/2015/03/911_silent_call_procedure_can.html
- https://voiceproducts.com/911-call-recording/
- https://www.health.nsw.gov.au/policies/manuals/Documents/pmm-a253.pdf
- https://www.gov1.com/public-safety/articles/the-911-silent-call-procedure-that-specifies-public-safety-services-PmuX6KV0p67Wvskv/
- https://www.androidauthority.com/alexa-911-emergencies-3056354/
- https://support.google.com/googlenest/answer/9678051?hl=en
- https://firefighternow.com/facetime-with-911-how-to-and-what-to-know/
- https://www.midlandheart.org.uk/news/2021/how-to-call-the-police-if-you-can-t-speak/
- https://www.nad.org/resources/justice/jails-and-prisons/rights-of-deaf-and-hard-of-hearing-inmates/
- https://www.sbsheriff.org/wp-content/uploads/2019/11/911-Hang-Up-Calls.pdf
- https://en.wikipedia.org/wiki/999_(emergency_telephone_number)
- https://academic.oup.com/jdsde/article/10/4/417/363402
- https://www.rehabmart.com/post/the-5-best-hearing-impaired-alert-devices
- https://deafseniors.us/death-and-dying/
- https://www.thehealthyjournal.com/faq/can-deaf-people-scream-for-help
- http://www.okdrs.gov/node/18
- https://www.hearingloss.org/hearing-help/hearing-loss-basics/sudden-deafness/
- https://www.bbc.co.uk/news/av/uk-wales-44877293
- https://www.quora.com/How-does-a-mute-person-call-911
- https://www.eastamb.nhs.uk/Downloads/campaigns/What-happens-when-you-call-999.pdf
- https://www.realfirstaid.co.uk/mobile-phones
- https://www.mobilehelp.com/blogs/technology-simplified/can-911-track-your-cell-phone-location
- https://www.13abc.com/content/news/911-foreign-language-translator-service-helps-dispatchers-officers-and-those-in-an-emergency-563241261.html
- http://cresa911.org/2019/04/15/what-would-i-do-if-911-didnt-answer/
- https://www.cnn.com/2009/HEALTH/06/25/emergency.room.care/index.html
- https://www.nena.org/page/911GeneralInfo
- https://www.mayoclinic.org/first-aid/first-aid-cpr/basics/art-20056600
- https://onlinefirstaid.com/dialling-55/
- https://www.scottishambulance.com/media/kauleql2/about-sending-a-text-to-999-tracked-changes-031013.pdf
- https://mn.gov/deaf-hard-of-hearing/communication-access/emergency/
- https://www.klkntv.com/upgraded-911-system-will-allow-texting-photos-videos-to-dispatch/
- https://www.yas.nhs.uk/our-services/emergency-ambulance-service-999/what-happens-when-you-call-999/
- https://www.ecomm911.ca/wp-content/uploads/2018/01/PE-PO-911-Interpretation-ALL-LANGUAGES-ENGLISH_FINAL-2010_000.pdf
- https://www.quora.com/Why-cant-we-text-911
- https://www.policeconduct.gov.uk/sites/default/files/Documents/research-learning/Silent_solution_guide.pdf
- https://www.londonambulance.nhs.uk/calling-us/calling-999/
- https://www.mtapractice.com/2017/11/13/deaf-people-use-alarm-clocks/
- https://www.verywellhealth.com/before-you-call-911-on-a-cell-phone-1298351
- https://mn.gov/deaf-hard-of-hearing/assistive-technology/alerting-devices/
- https://www.fire.nsw.gov.au/page.php?id=629
- https://www.nad.org/resources/american-sign-language/community-and-culture-frequently-asked-questions/
- https://en.wikipedia.org/wiki/Muteness
- https://www.vancecounty.org/departments/emergency-operations/911-frequently-asked-questions/
- https://www.met.police.uk/contact/how-to-make-a-silent-999-call/
- https://forum.alzheimers.org.uk/threads/is-it-possible-to-block-a-phone-from-making-999-calls.74184/
- https://www.eastamb.nhs.uk/your-service/contacting-999-with-speech-or-hearing-impairment.htm
- https://www.police.nsw.gov.au/safety_and_prevention/your_community/disability_and_disability_issues/disability_accordian/how_to_contact_the_police_if_you_have_a_hearingspeech_impairment
- https://www.talktomira.com/post/how-much-does-an-ambulance-ride-cost-without-insurance
- https://911.gov/calling-911/frequently-asked-questions
- https://dps.mn.gov/divisions/ecn/programs/911/Documents/text-911-fact-sheet.pdf
- https://www.usatoday.com/story/tech/2022/07/11/can-you-text-911/10017450002/
- https://www.marylandheights.com/news_detail_T31_R1196.php
- https://www.lifewire.com/saying-14-to-siri-5181148
- https://www.verywellhealth.com/why-an-ambulance-costs-so-much-4093846
- https://www1.nyc.gov/assets/mopd/downloads/pdf/Tapping-Protocol.pdf
- https://www.deaflink.org.uk/bsl/services/information/999-phone-registration
- http://www.beyondtone.com/blog/2017/10/10/how-deaf-people-helped-change-texting-over-the-years
- https://hearforyou.com.au/learning-to-drive-when-your-deaf-or-hard-of-hearing/
- https://www.westyorkshire.police.uk/advice/our-services/999-or-101-which-number/inappropriate-999-calls/inappropriate-999-calls
- https://www.evearhearing.ca/can-deaf-people-drive-in-canada/
- https://uk.usembassy.gov/u-s-citizen-services/emergency-contact/
- https://www.usfa.fema.gov/prevention/outreach/media/pictographs/pictograph101.html
- https://www.alamance-nc.com/ccom/calling-911/what-to-expect-when-you-call-9-1-1/
- http://www.ongov.net/911/images/FactsAbout911.pdf